Why secure sign-in matters
Your Coinsquare account is the gateway to holdings, trading, staking, and fiat rails. Protecting login credentials and using strong account controls prevents unauthorized access, financial loss, and compromises to personal data. This page focuses on real-world actions you can take immediately to make sign-in safer while explaining how Coinsquare approaches custody and institutional access.
Quick sign-in steps
- Navigate to the official Coinsquare site or open the verified mobile app. Bookmark the official domain to avoid phishing sites.
- Click “Log In” or “Sign In” and enter your registered email address.
- Enter your password — use a long, unique password stored in a password manager.
- Complete Two-Factor Authentication (2FA) — this is required or strongly recommended for most operations.
- Check your dashboard for active session notices, alerts, and any recent changes to account settings or linked devices.
Coinsquare at a glance
Coinsquare is a Canadian digital asset trading platform offering retail and institutional trading, staking, API connectivity, and bespoke custody arrangements. The platform emphasizes regulatory compliance in Canada and partners with regulated custodians and secure wallet providers to protect client funds. These protections and structural choices are important context for how login and account security fit into broader asset safety measures. :contentReference[oaicite:0]{index=0}
Two-factor authentication — types and how Coinsquare uses them
Two-factor authentication (2FA) significantly reduces account takeover risk. Coinsquare supports multiple 2FA flows, including authenticator apps and a platform-specific scanning method that ties the 2FA setup to the official Coinsquare mobile app for login verification. Wherever possible, prefer app-based 2FA over SMS to reduce exposure to SIM-swap attacks. :contentReference[oaicite:1]{index=1}
Recommended 2FA setup
- Install a reputable authenticator (Authy, Google Authenticator) and register a 2FA token for your account.
- Record and store backup/recovery codes offline in two secure locations (e.g., encrypted backup + safe deposit box).
- Consider hardware-based 2FA (security keys) for high-value or institutional accounts where supported.
Custody and insurance — what the platform does for your assets
Coinsquare works with independent, regulated custody partners and renowned infrastructure vendors for hot wallet operations. Coinsquare has publicly acknowledged custody relationships and insurance programs designed to provide additional protection for client assets. While custodial protections can help, users should still follow robust account-security practices because custody does not eliminate the need to secure login credentials and account recovery mechanisms. :contentReference[oaicite:2]{index=2}
Practical account hardening checklist
Perform these actions today to greatly reduce the risk of unauthorized access:
- Enable 2FA with an authenticator app (not SMS) and keep recovery codes safe offline.
- Use a password manager to generate and store a unique, complex password for your Coinsquare account.
- Monitor account notifications — enable email/SMS alerts for logins, withdrawals, and security changes.
- Sign out of shared devices and avoid using public computers for sensitive actions.
- Revoke API keys and app approvals you do not use — treat third-party integrations like any other privileged access.
Institutional access & Coinsquare Alpha
Coinsquare offers tailored institutional services, including OTC liquidity, 24/7 API connectivity, RFQ (request-for-quote) execution, bespoke custody, and non-custodial trading channels for larger or more specialized flows. Institutional sign-ins often include additional controls such as IP restrictions, multi-user access, role separation, and contract-specific trading permissions. If your organization uses Coinsquare Alpha or institutional products, coordinate with your account manager to implement role-based access, audit trails, and documented recovery procedures. :contentReference[oaicite:3]{index=3}
Troubleshooting — common login issues
Forgot password
Use the “Forgot password” flow from the official login page. Coinsquare will send a reset link to your registered email; follow the emailed instructions. If you do not receive the email, check spam folders and ensure your mail provider isn't blocking messages from Coinsquare's domain.
Lost or inaccessible 2FA
If you lose your 2FA device, use your stored recovery codes to regain access immediately. If you do not have recovery codes, contact Coinsquare support and be prepared to complete identity verification steps — this can include government ID verification and additional checks to confirm account ownership.
Suspicious activity or locked account
If you see unrecognized logins, devices, or withdrawal attempts, lock down access from a secure device: change your password, revoke active sessions and API keys, and contact support. Provide the incident details and follow the platform’s instructions; time-critical actions (like freezing withdrawals) may be available through account support channels.
Phishing and social engineering — how to spot scams
Phishing is the most common attack vector for account compromise. Scams take many forms: fake support pages, malicious browser popups, email links to spoofed domains, and fraudulent phone or social media approaches. Always verify the domain (bookmark the official Coinsquare site), never enter passwords or 2FA codes on unknown pages, and be skeptical of any unsolicited messages asking you to “verify” or “confirm” account credentials.
Red flags to watch for
- Unexpected requests for your password, seed phrase, or 2FA codes — legitimate support will never ask for these via email or chat.
- Emails with mismatched sender domains, urgent language demanding immediate action, or links that do not match the official domain.
- Login prompts embedded in popups or unofficial browser extensions — always use the official extension or site.
Account recovery & identity verification
Because Coinsquare operates within Canadian regulatory frameworks, account recovery can involve identity verification to meet AML/KYC requirements. Prepare to provide government ID and other documentation if you require account recovery assistance. Institutions should document recovery delegations and custody handoffs so the process is fast and auditable when it is needed. :contentReference[oaicite:4]{index=4}
Advanced tips for advanced users
- Segregate funds: Keep long-term holdings in cold custody or with qualified custodians while using an operational account for trading.
- Use hardware wallets: For withdrawals or transfers to non-exchange addresses, use hardware keys and verify addresses on-device.
- Audit trails: Enable and export audit logs for compliance or bookkeeping — institutional accounts benefit from periodic reviews.
- Limit API privileges: For programmatic trading, only grant the minimal permissions required and rotate keys regularly.
User experience best practices
A secure login flow should be clear and friction-minimized for routine tasks while demanding stricter verification for sensitive operations. Coinsquare’s UX balances these needs by providing fast access for verified users combined with elevated checks for withdrawals, large orders, or unusual activity. Familiarize yourself with the platform's prompts so you can quickly spot anything out of the ordinary. :contentReference[oaicite:5]{index=5}
Where to get help
If you need direct assistance, use Coinsquare’s official support channels listed on their site for contact and help articles. For account recovery, reach out through the formal support flow and avoid sharing sensitive credentials in open channels. :contentReference[oaicite:6]{index=6}
Final words — secure access is a team effort
Secure login is both personal and systemic: it requires responsible user choices (passwords, 2FA, device hygiene) and robust platform controls (custody practices, regulatory compliance, and monitoring). By combining careful personal habits with an understanding of Coinsquare’s institutional protections, you can trade and manage crypto in Canada with greater confidence. If you’re an institutional user, coordinate with Coinsquare to implement stronger controls — and if you’re a retail user, adopt the baseline protections described above to keep your account safe.
Note: This page summarizes practical guidance and publicly-disclosed platform features. For the most current legal/regulatory and product details, refer to Coinsquare’s official documentation and announcements.